One of the most important aspects of the software we build is performance. Performance means speed, but it's not just how long the page takes to load. How long does the page keep you waiting when you post a transaction? If you select a checkbox, does it "check" right away, or do you have to wait a fraction of a second before you see it change? When you type, do the letters appear instantly? How "snappy" does the page feel?
These types of performance questions have always been and will always remain important to us. However, we've heard you loud and clear that — depending on various conditions, like the client file you're working in, the computer and browser you're using, and even the strength of your internet connection — the new bank feed experience can be slower than the old one, meaning performance improvements deserved special attention in light of the latest release.
Our teams have been hard at work addressing this problem, which has been our #1 priority across the bank feed since the general release earlier this summer. We're not finished, but we want to share some very meaningful progress. Since July:
- The median time to load the bank feed is down 56%
- The median time to select a transaction is down 75%
- The median time to open/expand a transaction is down 61%
We've collected these numbers across the millions of customers using the bank feed, but we also feel it in the product testing we do ourselves every day. Particularly on older and slower computers, the bank feed is reacting a lot faster than it did before. We know we can do even better, and there is more work to do, but we hope you've noticed the performance improvements and look forward to additional improvements to come, helping you spend less time waiting for software and more time on your clients and the work that matters.